General 

We are locally and privately owned business providing you with the best customer service and the best service possible. We do a little bit of everything, whether it's repairing your computer, solving your technical issues, or providing you with great internet service! We are here for your technology needs!!!

Yes, we can transfer your services and equipment as long as we can provide internet in the new location.

We provide you with the fastest internet speeds possible in your area it all depends on where you’re located. We do not have data caps. 

Yes, you can provide your own router if you already have one available. 

Internet 

There could be multiple explanations as to why your internet is running slow. There could be a problem with your router, Wi-fi signal, or too many devices trying to stream or download all at once. Try testing your internet connection speed here at Speedtest.net. Some possible solutions to try and fix this problem are, try rebooting your router, or try limiting how many devices are streaming or downloading at once.

The easiest way to reboot your router is to unplug your power supply to your router and wait around 30 seconds, and then plug the power supply back in. Here is a helpful link if you're still having some trouble trying to reboot your router, lifewire.com. Make sure you do not reset your router unless you're told to, only reboot if you're having an issue. 

Yes, various weather conditions can slow down your internet speed, weaken your connection, or even damage your equipment.    

There are a couple different things you can try to troubleshoot this issue. One of the first things you can try is restarting your device or try rebooting your router. One of the issues could also be that there is a power outage or the site that you're trying to reach is currently having trouble or their site is down. You can use this site to see if anything is currently down or having trouble downdetector.com

Billing 

You can pay your Midnight Solutions bill with cash, check, or, credit but there is a 2% service charge on a credit card. You also have the option for a ACH transaction where it will be automatically withdrawn from your checking account on the first of every month.

If you don’t pay your bill on time there are no additional charges but if you make it a habit there may be additional charges or we may have to cancel your services. It is best to avoid possible late charges or interruption of service by paying your bill on-time. 

There is no contract and you can cancel at anytime but we do require a written notice a minimum of 10 days prior to the end of the month that you will be canceling, or you may be responsible to next month's payment.

About Us
  • Locally owned and operated computer and internet company, providing you with a wide variety of services, with over 20 years of experience.
FAQ
  • Frequently asked questions about your internet service, billing, and general questions about our services.   

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